David Black

I am a driven, high performing professional who is always looking for a new exciting challenge.

Get to know me.

...

   About Me

I am a high-energy team leader and problem solver with a technical background in computer science blended with 10 years of project management experience in enterprise software and wireless mobility. I believe strongly that the most successful individuals are those who can effectively draw from both business and technical skills while continually adapting to new challenges.

I am experienced with small and large-scale projects where coordinating with several multi-disciplinary teams and customers has been vital to overall success. This includes regularly facilitating teamwork and removing impediments to ensure high quality deliverables, on time, with delighted customers. I have worked in agile environments with development teams and product managers to analyze data, incorporate customer needs into product requirements, and then ultimately facilitate a product release.

I consider communication as the most important project management skill. I have honed my excellent communication skills through my experience regularly meeting with enterprise customers and writing and editing formal product announcements to external audiences such as customers, partners, and carriers using web and email platforms. I am skilled in communicating with project stakeholders and executives via regular status update presentations, leveraging tools such as wikis and PowerPoint to illustrate current status, issues and risks, and relevant metrics.

In my spare time you will find me dabbling in personal software projects, graphic design, and setting new goals in running and fitness.

   Experience

Software Program Manager, Sprout At Work (November 2015 to Present)

I lead Sprout's software management processes and the operations of its Product Team, comprised of design, development, and quality assurance. This includes active development against the product roadmap for the Sprout web platform, Sprout At Work mobile app, and Sprout Partners platform in addition to maintenance activities and professional services.

As a Program Manager in an organization adhering to the Scrum-Agile methodology, my role includes the responsibilities of the Scrum Master and elements of the Product Owner.

  • I guide the Product Team through the Scrum-Agile methodology including running the daily stand-up, planning and retrospective meetings, demos, and ensuring there is clarity on all tasks at hand so the team can deliver effectively against the product roadmap and delight customers
  • I develop detailed project plans and manage ongoing project activities for new product development, partner integrations, professional services, and customer implementations
  • I meet regularly with partners and customers to review and discuss project status
  • I report on Sprout's overall software program, keeping the company leadership up-to-date on project status, risks, contingencies, and issues
  • I collaborate with Sales and Client Success teams as a main point of contact into Sprout's Product Team

Recently, I planned and led the successful execution of the following project:

Project Manager, BlackBerry Limited (June 2008 to November 2015)

In this role I was responsible for the project management and execution of pre-release (beta) programs of BlackBerry Enterprise Server software and apps for iOS, Android, Windows and BlackBerry 10. I collected product feedback from corporate clients of all sizes, all over the world, and channeled that information back into product development teams prior to commercial product release.

  • I prepared project plans with detailed project schedules, reporting objectives, scope of features for testing, entrance and exit criteria, risks and technical support processes
  • I constantly interfaced with IT managers and system administrators from Fortune 500 companies, partners, and mobile carriers to guide their evaluation, testing, and certification of pre-release software and services as they made key technology configuration, upgrade and purchasing decisions
  • I drove improvements in various BlackBerry products and services by assessing customer feedback and influencing product managers and development teams to take action
  • I analyzed and reported on customer data and feedback to key decision makers and executives for the purpose of determining product quality in advance of general market availability, which often involved designing surveys and leveraging SATMETRIX methodology, to quantify customer issues and perceptions
  • I advised on the design and development of BlackBerry® Beta Zone, which launched in March 2010 and boasts over 400,000 members: http://www.blackberry.com/businessbeta

Recently, I planned and led the successful execution of the following programs:

  • BlackBerry Business Cloud Services
  • BlackBerry Mobile Fusion
  • BlackBerry Enterprise Server 5
  • BlackBerry client for Microsoft Sharepoint
  • More...

Owner and Software Developer, Blackprint Software (February 2009 to Present)

This is a software development side-business I operate independently in my spare time.

  • Software development to-date has been for BlackBerry® PlayBook™ and BlackBerry® 10 platforms
  • Experienced with the Adobe AIR SDK and ActionScript language
  • Experienced with integrating mobile apps with 3rd web services such as Facebook, Flickr, and Dropbox
  • Experienced with modern web technologies such as HTML5, CSS3, JavaScript, OAUTH, JSON, jQuery, MEAN Stack

Current applications available in BlackBerry World (listed here):

Beta Project Coordinator, Research In Motion Limited (January 2006 to August 2007)

For nearly 2 years I was employed as a full-time intern while pursuing my undergraduate degree:

  • Worked with a team managing successful beta programs for BlackBerry® Enterprise Server 4.1.0 and 4.1.2, BlackBerry® Pearl™ and BlackBerry® Connect™ for Windows Mobile 4.1
  • Built several in-house tools using web technologies for my direct team to leverage in their day-to-day project management roles

Computer and Systems Services Support Consultant, University of Victoria (May 2005 to December 2005)

While pursuing my undergraduate degree I provided technical support to university students, staff, and faculty for various university systems and software:

  • Worked directly with clients one-on-one, via phone and over email
  • Primary consultant for all Mac-specific software and hardware issues
  • Serviced various models of Windows and Mac computers for hardware and software issues
  • Removed viruses, spyware and performed regular computer maintenance tasks
  • Repaired and upgraded computer hardware such as hard disks, memory, PCI cards, etc.

Data Entry Analyst, Sphera Data Systems (May 2004 to August 2004)

For nearly 2 years I was employed as a full-time intern while pursuing my undergraduate degree:

  • Reliably performed complex data entry for various British Columbia provincial government services such as hunting licenses, marriage licenses, high school exam results, etc

   Education

B. Sc., Computer Science & Business, University of Victoria (September 2003 - May 2008)

Majored in Computer Science in the engineering co-op program. Minored in Business.

  • Graduated with distinction

   Skills

Business Skills

  • Project Management
  • Customer Relationship Management
  • Software Quality Assurance
  • Survey Design and SATMETRIX
  • Product Feedback Analysis and Reporting
  • Technical Writing

Enterprise

  • Mobile Device Management
  • BlackBerry Enterprise Server 5
  • BlackBerry Enterprise Service 10
  • Microsoft Windows XP, 7, 8
  • Apple Mac OS X
  • VMWare

Applications

  • Microsoft Office
  • Microsoft Project
  • Microsoft Sharepoint
  • Atlassian Confluence, JIRA
  • OpenText Livelink
  • Cisco WebEx
  • Adobe Photoshop

Technical

  • HTML5
  • CSS3
  • JavaScript
  • Bootstrap 3
  • ActionScript
  • PHP
  • Java

   Certifications

McMaster University (December 2008)

  • Certified Associate in Project Management (CAPM)

University of Toronto (July 2015)

  • Project Management Fundamentals

Project Management Institute (Est. Completion January 2016)

  • Project Management Professional (PMP) Candidate

   References

I've had the opportunity to work with David over the past 4 years on a number of beta projects with one of our large financial clients. David has proven to be instrumental in both building relationships and interest in new products at BlackBerry."

Enterprise Support Account Manager at BlackBerry Limited

David is the consummate professional that has the drive to produce results that one would be hard pressed to match. His attention to detail and ability to articulate thoughts is a tremendous asset to his employer, colleagues and customers alike.

Team Lead at BlackBerry Limited

David is exceptionally knowledgable with all of the products he manages and can be counted on to find out answers to difficult questions he can't answer. David manages the beta projects very reliably and efficiently.

System Engineer at UBS Investment Bank

David exemplified what it meant to be professional and dedicated. His perception and understanding of business issues facing customers and his accumen in dealing customers made him a highly valued member of the team. His strong technical skill, along with ability to drive meaningful results, ensured he was well respected by enterprise customers and peers alike.

Director at BlackBerry Limited

   Personal Interests

Baseball

I've always had a passion for baseball. I grew up playing softball and continue to play slo-pitch in the summers. I keep close tabs on my favourite team, the Blue Jays.

Running

Gradually, I've worked my way up to longer distances. I've run several half marathons and completed my first full marathon in 2013.

Technology

Working in the tech sector has fueled my existing interest in computers and technology. While my formal education is in computer science, I've self taught many of my other skills like graphic design.